✈️ VOCABULARY LIST – Listen out for these words and phrases:

1. Check-in – The process of confirming your flight and handing in your luggage at the airport.
   Example: “I checked in online to save time at the airport.”
2. Boarding pass – A ticket that shows your seat number and gate.
   Example: “Don’t forget your boarding pass when you go through security.”
3. Departure gate – The place where passengers wait to board the plane.
   Example: “We’re waiting at Gate 12 for our flight to Paris.”
4. Layover / Stopover – A short stay between flights.
   Example: “We have a two-hour layover in Amsterdam.”
5. Delayed / Cancelled – When a flight is late or does not happen.
   Example: “Our flight was delayed due to bad weather.”
6. Customs – The area where your luggage is checked after an international flight.
   Example: “We had to declare some items at customs.”

✨ Useful Phrases to Practise

At the airport:

• “Where is the check-in counter for British Airways?”
• “Can I have a window seat, please?”
• “My luggage hasn’t arrived. Who should I speak to?”
• “Excuse me, where is Gate A21?”
• “Do I need to remove my shoes for security?”

When something goes wrong:

• “My flight was cancelled. Can I rebook it?”
• “I missed my connection. What are my options?”
• “I’d like to make a complaint, please.”
• “Can I speak to a supervisor?”
• “Thank you for your help—I appreciate it.”

---

📝 Practice Section

Fill in the blanks:

1. I collected my suitcase at the __________.
2. We were delayed for three hours due to __________.
3. I prefer the __________ seat because I like the view.
4. I went through __________ before I found my gate.
5. The flight was __________ so we had to wait for the next one.

Bonus Question:

What would you say to a member of staff if your flight was cancelled and you needed help?